Movingness Grievance Procedure

What is a grievance?

A grievance is a spoken or written expression of dissatisfaction. An individual or a group can make a complaint if they are not satisfied with how they have been treated, the service they have received, or the teaching they have received.

Our policy

The Movingness program is approved by ISMETA, the International Somatic Movement Education & Therapy Association. In our activity, we are following ISMETA’s professional guidelines, the Pillars of the Profession. Read more here!

Our commitment

Movingness is committed to ensuring its services, products and courses are of the highest quality. We take our students’ well-being seriously and promise that:

•  All complaints will be investigated fully and fairly.
•  Complaints will be dealt with in confidence.
•  If you’re not happy with the response to your complaint, you have the right to appeal to the ISMETA Professional Conduct Committee (ISMETA PCC/PCC). 

Movingness grievance procedure

In general, it is recommended to follow these steps when you want to resolve an issue.

Step One: Speak to the individual(s) concerned and try to resolve the complaint informally. If you are not satisfied with the response you have received, continue with stage two.

Step Two: Outline the details of your complaint by letter or email.

The report should contain the following information:

• Your full name;
• Your email and phone number;
• A clear and comprehensive description of the issue you want to resolve.

Time table: Your complaint will be acknowledged within 10 working days from the date it is received. The response will contain the following information:

• Name of the person who will investigate the complaint.
• An expected response date.

Further questions

If you have further questions, please contact us:

• By email: [email protected]
• By mail: Movingness, Peter Appel, Kumbergsgatan 12, FI-68620, Finland